Thank you for choosing www.locktrek.com to make your purchase. To protect your rights, here are our refund terms:
- Refund Policy Overview
We offer a 30-day hassle-free refund policy, which allows you to request a refund within 30 days of receiving your purchase. If you are not satisfied with your purchase, you are entitled to a full refund or replacement within this period. - Refund Request Conditions
To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item must be unused, in original condition, and complete with all packaging, labels, and accessories.
Please retain proof of purchase, such as your order confirmation email or receipt, for use when requesting a refund.
- Ineligible for a Refund
The following are not eligible for a refund:
The item has been used or damaged (not due to shipping damage).
The 30-day refund request period has expired.
If the item is on sale or on special, we will not refund it if it does not meet the refund conditions.
- Steps to Request a Refund
To request a refund, please follow the steps below:
Contact our customer service team with your order number and refund request.
We will provide you with a refund request form and a return address.
Send the item back as instructed, making sure to package it properly to avoid damage during shipping.
Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 5 business days.
- Refund Method
[email protected]
StroiKA GmbH
Mackensenstr. 20, 63654 Büdingen, Germany
The refund will be made to your original payment method. Please note that although we will process the refund as quickly as possible, your bank or payment institution may take additional time to return the funds to your account. - Shipping Costs
Original shipping costs are non-refundable unless the item you received is defective or incorrect. If your refund request is approved due to quality issues, shipping costs will also be refunded.
Thank you for your trust and support of www.locktrek.com! We are committed to providing you with the best shopping experience. Please feel free to contact us if you need any assistance.