Thank you for choosing www.locktrek.com. We provide clear refund terms to ensure that you feel at ease and satisfied during your purchase:

Refund Period
You have 14 days from the date you receive the product to apply for a refund. If you are not satisfied with the product you purchased or encounter any quality problems, please contact us within this period.

Request a Refund
If you wish to apply for a refund, please contact us through our website customer service or the specified email address. Please provide the order number, purchase date and refund reason to help us process your request quickly.

Return Conditions
The product to be refunded must be in new condition, including unused and undamaged, and should be accompanied by the original packaging, all accessories and proof of purchase. We reserve the right to refuse returns, depending on the circumstances.

Return Shipping Costs
Unless the return is due to product quality issues, the shipping costs incurred by the return are borne by the customer. After confirming the refund request, the customer needs to send the product back to the specified address and provide proof of mailing.

Refund Method
Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund as soon as possible. Refunds will be made to the original payment method. The processing time may take 2 working days, depending on your bank or payment platform.

Special Notes
Some special or discounted items may not be eligible for refunds. Please refer to the product description for details before purchase.

We are committed to providing you with quality products and services. If you have any questions, please feel free to contact us. Thank you for your understanding and support, and we look forward to your continued choice of us!