Welcome to the FAQ page of www.locktrek.com. Below are some of the most common questions and answers from our customers. If you have any other questions, please feel free to contact us.
- How do I place an order?
You can browse our website, select the products you want, and click the “Add to Cart” button. Once you have made your selection, go to the shopping cart checkout page and fill in the delivery information and payment method to complete the order. - Can I modify or cancel my order?
If your order has not yet been shipped, you can modify or cancel it by contacting customer service. Please contact us as soon as possible because we cannot make changes or cancellations once the order has entered the shipping process. - What payment methods can I choose?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. At checkout, you can select the payment method you are comfortable with. - When will my order be shipped?
The order processing time is usually 2 business days. After shipping, you will receive a confirmation email with a tracking number and a link to check the shipping status of your package. - How do I check the status of my order?
You can log in to your account and click “Order History” to check the status of all your orders. If you are a guest ordering, please check the email confirmation email sent to the email address you provided when placing the order. - Do you ship internationally?
Yes, we ship internationally. However, please note that international orders may be subject to additional customs duties or taxes, depending on the relevant policies of the destination country. - What should I do if I receive a damaged item?
If you receive a damaged item, please contact us within 48 hours of receipt with detailed order information and photos of the damaged item. We will provide you with a replacement or refund service. - What is your return policy?
We offer a 30-day hassle-free return policy. You can request a return within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging. For the specific process and requirements for returns, please visit our return policy page. - How can I get notified of offers and promotions?
You can get the latest offers and promotions by subscribing to our e-newsletter. Simply enter your email address at the bottom of the site to sign up.
We hope this information helps! If you have any further questions, please feel free to contact us. Thank you for choosing www.locktrek.com!